Privacy Policy

1. Introduction

Snappy Haven Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snappy-haven.com, use our services, or enroll in our graphic design training courses.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for courses or training programs
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Apply for employment with us

2.2 Types of Personal Information

This may include:

• Name and contact information (email address, phone number, postal address)
• Date of birth and age
• Educational background and qualifications
• Employment history and professional experience
• Payment information (processed securely by third-party payment processors)
• Course preferences and learning objectives
• Portfolio submissions and creative work

2.3 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and location information
• Browser type and version
• Operating system
• Pages viewed and time spent on our website
• Referring websites and search terms used to find us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our training services
• To process course enrollments and payments
• To communicate with you about courses, schedules, and updates
• To provide customer support and respond to inquiries
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legal obligation: When we need to comply with legal requirements
• Legitimate interests: When we have a legitimate business interest that doesn't override your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of our business
• Consent: When you have explicitly consented to the sharing

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through PCI-compliant processors

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Student records: 7 years after course completion for certification and reference purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months
• Legal compliance: As required by applicable laws and regulations

8. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to certain conditions)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing activities that require it

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

ICO Contact:
Website: ico.org.uk
Helpline: 0303 123 1113